Returns

You can return most items sold by Plain Paper Box if returned within 15 days from the ship date. To qualify, simply follow the steps below:

1. Email service@plainpaperbox.com to receive a return authorization number.
2. Fill out the returns form shipped with your item.
3. Ship the item and the completed form to the address below.

Plain Paper Box
Attn: Returns Dept.
1192 Draper Parkway
Suite 611
Draper, UT 84020

In order to ensure a reasonable receipt time, Plain Paper Box requires that all returns be shipped within 15 days of the original ship date and be shipped using a service that will ensure arrival at our facility within 30 days of when we originally shipped the item to you. Please allow us 3-5 days from the time we receive your item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping due to buyer’s remorse or incorrect ordering. Plain Paper Box will cover return shipping charges for damaged/defective items and incorrect shipments. Shipping premiums paid for expedited shipping cannot be refunded. Since we cannot refund more than the purchase price of the item, all return shipments that Plain Paper Box is responsible for must be pre-approved through our returns department. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the return shipping fee if applicable. We will issue a credit to the same credit card used to make the purchase.

We will not accept any returns for items that have visible marks of wear caused by the customer. Any returns that have visible marks of wear caused by the customer will be rejected and the customer will bear responsibility for claiming the item(s) from our warehouse. Please make sure to include a brief statement of what was wrong with your order and what you would like us to do. If you would like to return the item, please indicate that. If you have additional comments or questions, we can be reached by phone at (818) 275-4357 or by email at service@plainpaperbox.com.